FAQs

Please find the answers to some of our frequently asked questions below. If you can't find what you're looking for, you can always email us at sayhi@greatfool.com.au

Frequently asked questions

The crystal handle on my Greatfool cheese knife looks slightly different from what's advertised. Is it faulty?

Like us, crystals are imperfectly perfect,
a wonder of mother nature. Due to naturally occurring individuality, slight
cracks, kinks, or colour differences in your crystal handles may make yours
one-in-a-billion. These minor variations will not affect the quality of your
product or your wine time with the gang.

While we attempt to photograph our designs
as accurately as possible, colours may display differently on different screens
and vary slightly in real life from images online.

Am I supposed to feel different/richer/morein love now I'm using Greatfool crystal products?

The crystals we have chosen for our
products are dear to us at Greatfool HQ. We use them in everyday life for their
positive energies, and it's why we designed the range; so that we could share
them with you!

While crystals have unique properties and
characteristics that, when used when other self-care rituals, can provide you
with positivity, we do not guarantee any health or wealth benefits associated
with our products. However, if you spend some good old-fashioned 'you time'
with a few of our products in the mix, you're bound to feel blissed out and
bountiful.

It's up to you to manifest the rest.

Are your candles scented with 100% essential oils?

We use a magic blend of fragrance, synthetic, and pure essential oils. It's actually very uncommon for candles to be made solely with pure essential oils because such high concentrations can mean they become toxic when heated. We want to keep our Family and surroundings safe, so our blends have been crafted to perfection with your health and well-being in mind.

My Greatfool product looks a bit different from what's advertised. Is it faulty?

While we attempt to photograph our designs as accurately as possible, colours may display differently on different screens and may vary slightly in real life from images online.

If you feel there is a problem with your Greatfool goodies, please get in touch within 7 days of receipt, and we'll do our best to sort it out.

How can I upcyclemy Greatfool crystal candle glass for sipping my gin?

It really couldn't be simpler.
Once you've burned that baby down to the wick, chuck it in the bottom rack of your dishwasher and wash it on a normal cycle. You're then good to go with your gin, whiskey, water... whatever.

How long willmy Greatfool crystal candle burn for?

Our candles burn for up to 100 hours. We know that seems like ages compared to other candles on the market, but we tested it ourselves to make sure, and it's true! To get the most out of
your candle, give it a long first burn. Ensuring the entire surface has melted will avoid tunnelling, reducing the duration of your relaxation time. And who wants to do that?

How do I carefor my Greatfool homewares?

Really easily. Hand wash using a soft sponge and mild detergent shortly after use and dry them carefully. Never soak! If re-purposing your Greatfool candle glass, pop that baby in the dishwasher to clear out any wax remnants and drink up.