FAQs

Please find the answers to some of our frequently asked questions below. If you can't find what you're looking for, you can always email us at sayhi@greatfool.com.au

What forms of payment do you accept?

We accept all major credit cards such as Visa, MasterCard and American Express. We also accept payments through PayPal, AfterPay or Klarna. 

When can I expect my PRE-ORDER item?

We'll ship all Pre-order items once they arrive at HQ. All Pre-order items are marked within the product description with an estimated despatch date. Please contact us if you require more information on your product ETA. 

Where do you ship to?

Almost everywhere! We are tucked away in Melbourne but we have happy customers all around the world! You can check out our domestic and international shipping rates on our Shipping and Handling Page. 

Do you sell wholesale?

We primarily sell direct to our Family through our website and stock our products in select boutiques that fit our vibe and ethos. If you would like to discuss how we could work with your boutique please contact us to chat.

Are the clothes true to size?

Check out our sizing charts here!

The crystal handle on my Greatfool cheese knife looks a bit different from what's advertised. Is it faulty?

Just like us, crystals are imperfectly perfect, a wonder of mother nature. Due to naturally occurring individuality, there may be slight cracks, kinks or colour differences in your crystal handles to make yours one-in-a-billion. These minor variations will not affect the quality of your product, nor your wine time with the gang.

While we attempt to photograph our designs as accurately as possible, colours may display differently on different screens and may vary slightly in real life from images online.

Am I supposed to feel different/richer/more in love now I'm using Greatfool crystal products?

The crystals we have chosen for our products are dear to us at Greatfool HQ. We use them in everyday life for their positive energies, and it's why we designed the range; so that we could share them with you!

While crystals have unique properties and characteristics that, when used when other self-care rituals can provide you with positivity, we do not guarantee any health or wealth benefits associated with our products. We do, however, think if you spend some good old-fashioned 'you time' with a few of our products in the mix, you're bound to feel blissed out and bountiful.

It's up to you to manifest the rest.

Are your candles scented with 100% essential oils?

We use a magic blend of fragrance oils, synthetic fragrance and pure essential oils. It's actually very uncommon for candles to be made solely with pure essential oils because such high concentrations can mean they become toxic when heated. We want to keep our Family and surrounds safe, so our blends have been crafted to perfection, with your health and wellbeing in mind.

My Greatfool product looks a bit different from what's advertised. Is it faulty?

While we attempt to photograph our designs as accurately as possible, colours may display differently on different screens and may vary slightly in real life from images online.

If you feel there is a problem with your Greatfool goodies, please get in touch within 14 days of receipt, and we'll do our best to sort it out.

How can I upcycle my Greatfool crystal candle glass for sipping my gin?

It really couldn't be simpler. Once you've burned that baby down to the wick, chuck it in the bottom rack of your dishwasher and wash on a normal cycle. You're then good to go with your gin, whiskey, water, flowers... whatever.

How long will my Greatfool crystal candle burn for?

Our candles burn for up to 100 hours. We know that seems like ages compared to other candles on the market, but we tested it ourselves to make sure, and, it's true! To get the most out of your candle, give it a long first burn. Ensuring the entire surface has melted will avoid tunnelling, which will reduce the duration of your relaxation time. And who wants to do that?

How do I care for my Greatfool homewares?

Really easily. Hand wash using a soft sponge and mild detergent shortly after use and dry them carefully. Never soak! If re-purposing your Greatfool candle glass, pop that baby in the dishwasher to clear out any wax remnants and drink up.