General Policy

• All returns and exchanges must be initiated within 7 days of receiving the items.
• Items must be received at our PO Box within 14 days of initial contact.

Sale Items

• Orders placed on discounted or sale items are excluded from our standard returns policy.
• Discounted items are final sale unless faulty. No exchanges or refunds are available for change of mind on sale items.

Apparel

Exchanges

• Free exchanges are available for all Greatfool apparel orders placed on or after 05/02/2024, with some conditions.*
• Free exchanges apply only to original orders (free return shipping is not available for already exchanged orders).
• To initiate an exchange, contact us at sayhi@greatfool.com.au.
• You will receive a return reference and a prepaid postage label.
• Once we receive your exchange, we will send out your new item at no additional cost and update your tracking information.
• Allow up to 10 business days for your exchange to be processed.
• Free exchanges apply to orders delivered within Australia only.
• International exchanges are at the customer’s expense.

Returns

• All shipping costs for returns are the customer’s responsibility.
• We recommend using a registered service for returns, as we are not responsible for items lost in transit.
• To initiate a return, email us at sayhi@greatfool.com.au with your order number and details of the item to be returned.
• Refunds for orders that qualified for free shipping may have up to a $20 fee withheld, enforced partially or fully at our discretion, based on circumstances, shipping state, and initial postage costs. This fee applies only to full order returns.
• Refunds will be processed via the original payment method, minus any shipping costs.
• Allow up to 10 business days for processing of refunds.

Coupons

• All coupon codes require a minimum spend of $50 unless otherwise specified. Please note that orders placed with a coupon code are not eligible for returns under our standard Returns Policy and cannot be returned for a change of mind refund. Returns can only be accepted if goods are faulty. Orders placed using a coupon code are eligible for exchange.

Homewares

• All shipping costs for returns/exchanges are the customer’s responsibility.
• We recommend using a registered service for returns, as we are not responsible for items lost in transit.
• To initiate a return, email us at sayhi@greatfool.com.au with your order number and details of the item to be returned.
• Refunds for orders that qualified for free shipping may have up to a $20 fee withheld, enforced partially or fully at our discretion, based on circumstances, shipping state, and initial postage costs. This fee applies only to full order returns.
• Allow up to 10 business days for processing exchanges or refunds.