Returns, Exchanges and Terms
General Policy
- All returns and exchanges must be initiated within 7 days of receiving the items.
- Items must be received at our PO Box within 14 days of initial contact.
- A $10 handling fee will be charged for returns and exchanges at our discretion.
Sale Items
- Orders placed on discounted or sale items are excluded from our standard returns policy.
- Orders placed using a discount code will only be eligible for store credit upon returning.
- Discounted items are final sale unless faulty. No exchanges or refunds are available for change of mind on sale items.
Apparel
Exchanges
- To initiate an exchange, contact us at sayhi@greatfool.com.au..
- All shipping costs for exchanges are the customer’s responsibility.
- Once we receive your exchange, we will send out your and update your tracking information.
- Allow up to 10 business days for your exchange to be processed.
- Exchange of size is available for all Greatfool apparel orders with some conditions.*
- Free exchanges apply only to original orders without discount code (free return shipping is not available for already exchanged orders).
- There is a handling fee of $10 per exchange for all other variables.
- Free exchanges apply to orders delivered within Australia only.
- International exchanges are at the customer’s expense.
Returns
- All shipping costs for returns are the customer’s responsibility.
- We recommend using a registered service for returns, as we are not responsible for items lost in transit.
- To initiate a return, email us at sayhi@greatfool.com.au with your order number and details of the item to be returned.
- Refunds for orders that qualified for free shipping may have up to a $20 fee withheld, enforced partially or fully at our discretion, based on circumstances, shipping state and initial postage costs. This fee applies only to full order returns.
- Refunds will be processed via the original payment method, minus any shipping costs.
- Allow up to 10 business days for processing of refunds. Any return or exchange request that is not responded to by the customer within 10 days will automatically be converted to a store credit. No exceptions will be made.
Discount Codes
- All discount codes require a minimum spend of $50 unless otherwise specified. Please note that orders placed with a discount code are not eligible for returns under our standard Returns Policy and cannot be returned for a change of mind refund. Returns can only be accepted if goods are faulty. Orders placed using a discount code are eligible for exchange or store credit only.
Homewares
- All shipping costs for returns/exchanges are the customer’s responsibility.
- We recommend using a registered service for returns, as we are not responsible for items lost in transit.
- To initiate a return, email us at sayhi@greatfool.com.au with your order number and details of the item to be returned.
- Refunds for orders that qualified for free shipping may have up to a $20 fee withheld, enforced partially or fully at our discretion, based on circumstances, shipping state, and initial postage costs. This fee applies only to full order returns.
- Allow up to 10 business days for processing exchanges or refunds.
